Refund policy

Tutu and Tie Return & Refund Policy

At Tutu and Tie, we want you and your little ones to be completely satisfied with your purchase! If for any reason you're not happy, we’re here to help with a smooth return process.

Returns
We accept returns on items within 30 days of the purchase date, provided the items are:

Unworn, unwashed, and in their original condition.
With all original tags and packaging intact.
Accompanied by the original receipt or proof of purchase.
Please note that sale items and personalized/custom items are not eligible for return or refund unless they are faulty.

How to Initiate a Return:
Contact Us: Email us at  (tutuandtiefashion@gmail.com) or call (+16019859866) with your order number and reason for return.
Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item reaches us safely.
Approval: Once we receive your returned item, we will inspect it. If the item meets the return conditions, your return will be approved.
Refunds
Once your return is approved, we will process your refund:

Refunds will be issued to your original payment method.
Please allow 5-7 business days for the refund to appear on your account after approval.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Tutu and Tie Return & Refund Policy

At Tutu and Tie, we want you and your little ones to be completely satisfied with your purchase! If for any reason you're not happy, we’re here to help with a smooth return process.

Returns
We accept returns on items within 30 days of the purchase date, provided the items are:

Unworn, unwashed, and in their original condition.
With all original tags and packaging intact.
Accompanied by the original receipt or proof of purchase.
Please note that sale items and personalized/custom items are not eligible for return or refund unless they are faulty.

How to Initiate a Return:
Contact Us: Email us at  (tutuandtiefashion@gmail.com) or call (+16019859866) with your order number and reason for return.
Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item reaches us safely.
Approval: Once we receive your returned item, we will inspect it. If the item meets the return conditions, your return will be approved.
Refunds
Once your return is approved, we will process your refund:

Refunds will be issued to your original payment method.
Please allow 5-7 business days for the refund to appear on your account after approval.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at (tutuandtiefashion@gmail.com) for further instructions.

Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items
For hygiene reasons, we do not accept returns or exchanges on:

Underwear or socks.
Hair accessories.
Personalized or custom items.
Contact Us
If you have any questions regarding returns or refunds, feel free to reach out to us at:

Email: tutuandtiefashion@gmail.com
Phone: +16019859866

Thank you for shopping with Tutu and Tie! We’re committed to providing you with the best service and products for your little ones. for further instructions.

Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items
For hygiene reasons, we do not accept returns or exchanges on:

Underwear or socks.
Hair accessories.
Personalized or custom items.
Contact Us
If you have any questions regarding returns or refunds, feel free to reach out to us at:

Email: tutuandtiefashion@gmail.com
Phone: +16019859866

Thank you for shopping with Tutu and Tie! We’re committed to providing you with the best service and products for your little ones.