Do we offer returns or exchanges?

No. As stated in our shipping policy, there will be no returns or exchanges at this time.

What if there is something wrong with my order?

If there is a mistake with your order, please reach out to us via our customer support email at info@itsmytutuandtiefashionandmore.shop 3 days of receiving your order.

Can I cancel my order?

We do not accept cancellations. However, please contact us ASAP if something is wrong with the order you placed. 

If I missed the time of my scheduled pickup, what do I need to do?

You will need to contact me via our customer support email info@itsmytutuandtiefashionandmore.shop you can reschedule your pickup.

How should I wash my baby’s clothes?

We recommend washing all merchandise before placing them on your little one. Hand wash or place the items on a delicate, cold washing cycle.

When should I expect to receive my pre-order?

Dates vary on the merchandise that is pre-ordered. Please refer to the description for the estimated ship dates for pre-order products. Feel free to contact me if you have any further questions.